Thank Goodnes It's Monday #429

GET THE JOB DONE

THROUGH OTHERS

Part One

The Peter Principle – remember that bit of managerial insight put forward and popularized by Laurence J. Peter (the namesake of the principle) and Raymond Hull?

 

The Peter Principle also maintains that
"work is accomplished by those employees
who have not yet reached
their level of incompetence."

The capsule version: The principle holds that in a hierarchy, members are promoted as long as they work competently. And eventually they are promoted to a position at which they are no longer competent (their "level of incompetence"), and there they remain. 

Maybe you’ve had a Peter Principle boss. Although humorous, the book contains many real-world examples and thought-provoking explanations of human behavior.

• The ace salesperson who’s made manager, but is not cut out for life behind the desk.
• Or the creative genius who produced brilliant designs, then flopped when she was promoted to marketing manager.

How about you? Have you, along your career track, been asked to assume responsibilities beyond your immediate competencies? Do you suspect that, just perhaps, over time you’ve been given such increasing responsibility and authority that you can no longer work competently?

Fear not! Odds are, you’re more than capable. Don’t be afraid you risk becoming yet another Peter Principle statistic.

►Good news: The missing ingredient that causes most Peter Principle “failures” is lack of people-handling skills.

►Better news: You don’t need years of study or intensive training in an MBA program to put sound people-empowering skills into action.

TGIM ACTION IDEA: This Monday and next TGIM is sharing a dozen easy, proven-in-action steps to enable you to get the job done through others.  

Here are the first six:

#1: When you delegate, delegate. Every person has a style. And no two styles are quite the same. So, although you may have had great success doing things your way when you were in their position, don’t insist that the people you oversee do every part of the job exactly the way you would do it. 

The goal is to get the job done correctly in an allotted amount of time. Style is secondary. 

TGIM IDEA IN ACTION: Show people how you think they might improve the way to tackle a task. But in doing so, strive to improve what they already do, to make it better. Don’t force your way on them or un-delegate a task because you feel your way is the way.

#2: R-E-S-P-E-C-T, find out what it means to me. Maybe you’ve had a boss who made you shake in your shoes with fear that you wouldn’t or didn’t do a job to his 100% satisfaction. 

Well, don’t confuse fear with respect. There are many ways to get people to fear you, but just one way to get their respect: The old fashioned way – earn it.  And working from this position of strength, you can accomplish much more.

 

TGIM IDEA IN ACTION: Earn respect by showing you can do what you’re asking others to do. Then you’ll find people willing to do as you ask not only because you’re their boss, but because they respect your ability.

#3: Let go of the best parts. This is especially true if you’re a “working” supervisor, out there on the firing line, also doing the chores that the people you supervise are doing.

TGIM IDEA IN ACTION:  Your elevation to an oversight position says you’ve already made your mark. Now let other people make theirs. Don’t keep the choice assignments for yourself. Strive to equitably distribute the good and the bad, difficult and easy. Let others share in the challenge and the glory.

#4: Provide growing room.  Can you remember how annoying it was to have a boss who was always peering over your shoulder? You don’t want to be like that yourself. Yet, on the other hand, if you have managerial responsibility, you must manage. 

The solution lies in an old management adage: “People do what you inspect, not what you expected.”

TGIM IDEA IN ACTION: Keep the work coming to you for review. Either look at all of it all of the time or investigate a random sample at regular intervals. This way you can keep tabs on your responsibilities without annoying the dickens out of your charges.

#5: Little stick, BIG carrot.  Mistakes happen. When they do, point them out, share how they may be avoided, then get on with business. The first or second time someone makes a not-fatal error, try not to assign direct blame. People work better if they don’t feel apprehensive about the task at hand.

TGIM IDEA IN ACTION: Never blast anyone for an error in front of colleagues. If things get to that degree of incorrectness, deal with them in private. On the other hand, praise for a job done well is best given in public. Just be sure you’re not playing favorites. Try to praise the work of everyone over the course of time.

#6: Give credit to many. Accept blame for many. This is akin to big carrot, little stick. When things are going well, make sure everyone gets the kudos. When things are amiss, shoulder more of the blame yourself.

TGIM IDEA IN ACTION:  For the good things talk to people using phrases such as “your department”. Or send a memo up the line (and share a copy for all to see) praising the efforts of “everyone in the group”. For the foul-ups remark how “my monthly report wasn’t well-received” or “I guess I didn’t realize how big a backlog the department was facing”.  Then enlist everyone in remedying the wrong.

That’s six down. Hope these half-dozen People-Empowerers prove sufficiently useful in the days ahead to get you tuning in for Round Two.

Six to go. As Laurence J. Peter would remind us, “Work is achieved by those employees who have not yet reached their level of incompetence.”

Not (necessarily) For Your Eyes Only: If you’re already boss enough to have easy command of these Peter-Principle Overpowerers, remember back to the days when you were gaining mastery. Look back down the ranks at those who will follow in your competent footsteps. Ease their way and speed their progress by sharing. 

TGIM CHALLENGE: Management mastermind Peter Drucker rightly pointed out, “So much of what we call management consists in making it difficult for people to work.” 

Don’t let others settle into incompetence. It’s a principled, “Everyone Wins” proposition.

Geoff Steck
Chief Catalyst
Alexander Publishing & Marketing

8 Depot Square

Englewood, NJ 07631
201-569-5373

tgimguy@gmail.com 

P.S.  “I like people who can do things.” The very competent  and principled motivator of people Ralph Waldo Emerson (1803-1882) made that undated entry in his journal for 1846.